Effective Date: [01-Apr-2025]

Welcome to mmjewels.in. By accessing or using our website, you agree to be bound by the following Terms and Conditions. These terms govern all use of our platform, services, and the purchase of products made available through the website. Please read these terms carefully before using our services.

1. Company Information

This website is owned and operated by MM Jewels, located at:

• Jutey Wali Gali, Pratap Market, Raniganj, Aminabad, Lucknow, Uttar Pradesh – 226018
• Customer Support: +91 95595 05014
• Email: care@mmjewels.in
• Website: www.mmjewels.in

2. Eligibility

By using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian. You agree to use the website only for lawful purposes and in accordance with these terms.

3. Product Information & Availability

We make every effort to display accurate product details including descriptions, prices, and images. However, due to lighting effects, screen settings, or minor craftsmanship variations, actual products may slightly differ from the images displayed.

All products are subject to availability and may be withdrawn at any time without prior notice.

4. Pricing & Payment

• All prices listed on our website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
• We accept major payment methods through secure payment gateways. By placing an order, you confirm that you are authorized to use the payment method.

5. Order Processing & Shipping

• Orders are processed within 1–3 business days after successful payment confirmation.
• Shipping is done via trusted logistics partners. Estimated delivery time is 3–7 business days depending on the location.
• You will receive tracking details once your order has been dispatched.
• MM Jewels is not responsible for any delays caused by courier partners or unforeseen events.

6. Return, Exchange & Cancellation Policy

Returns & Exchanges

We accept returns or exchanges only in the following cases:

• The product received is damaged or defective.
• You received the wrong product.

Conditions:

• You must notify us within 48 hours of delivery by contacting care@mmjewels.in.
• The item must be unused, in original condition, and with all tags/packaging intact.
• Once approved, return pickup will be arranged, or return shipping details will be shared.

Please note: Returns are not accepted for customized, personalized, or discounted items.

Cancellations

• Order cancellations can be requested within 2 hours of placing the order. After dispatch, no cancellations will be entertained.

7. Intellectual Property

All content on this website, including but not limited to product images, graphics, logos, designs, and written content, is the exclusive property of MM Jewels and is protected under applicable intellectual property laws. Unauthorized use, copying, or distribution is strictly prohibited.

8. User Conduct

You agree not to misuse the website in any manner that could harm, disable, or impair its functionality. You shall not attempt unauthorized access to any section of the website, interfere with other users, or breach any applicable law while using our services.

9. Limitation of Liability

To the fullest extent permitted by law, MM Jewels shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of this website or purchase of our products.

10. Privacy Policy

Your privacy is important to us. All personal data is collected, stored, and processed in accordance with our Privacy Policy. By using the site, you consent to our data handling practices.

11. Amendments to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the website. It is your responsibility to review the terms periodically.

12. Governing Law & Jurisdiction

These terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Lucknow, Uttar Pradesh.

13. Contact Us

For any queries, support, or feedback, please contact:

• 📞 +91 95595 05014
• 📧 care@mmjewels.in